Better Operations: The Wellbeing Informed Operating Model

Author: George Liacos

Better Operations: The Wellbeing Informed Operating Model

The “Wellbeing Informed Operating Model” presents a sophisticated and necessary shift in how companies address the mental health and wellbeing of their employees. The insights you’ve provided emphasise the essential nature of proactive measures in the workplace to not only comply with legal obligations but to also ensure a thriving organisational culture.

Here’s a strategic analysis of this concept, aiming to deepen its impact and reach within the organisational framework.

Strategic Implications and Enhancements

1. Integration with Corporate Strategy:

Embedding wellbeing at the core of business strategies will require a reevaluation of KPIs and success metrics. Companies should consider how employee wellbeing impacts long-term profitability and sustainability. This integration should be reflected in annual reports and strategic planning documents to ensure accountability.

2. Technology and Data Utilisation:

Leveraging technology to monitor and enhance wellbeing practices can provide real-time data and insights. Tools like AI-driven analytics platforms can predict potential burnout and stress points by analysing work patterns and employee feedback. This can enable more precise interventions.

3. Stakeholder Engagement:

Broadening the conversation to include not only internal stakeholders but also external ones such as investors, customers, and supply chains. This would position the organisation as a leader in corporate responsibility and attract investment from funds focused on sustainable and ethical practices.

4. Cultural Transformation:

Developing a culture that genuinely values and acts upon the principles of mental health requires more than policy—it requires changing corporate narratives. This could involve storytelling initiatives that highlight successes and learnings from focusing on mental wellbeing.

Potential Challenges

What are the potential challenges that come from a “Wellbeing Informed Operating Model”

  • Resistance to Change: Some segments of management and employees might resist changes to the ingrained operating model, especially if they perceive these changes as potentially disruptive to existing workflows, removing their power, or simply NEW.
  • Resource Allocation: There might be concerns about the initial investment required for implementing comprehensive wellbeing programs, particularly in organisations where cost-cutting measures are prevalent.
  • Measurement Difficulties: Quantifying the ROI of mental health initiatives can be challenging, which may discourage some companies from adopting comprehensive programs.

Addressing the Challenges

To overcome these challenges, it is essential to:

  • Conduct pilot programs that provide tangible examples of success and detailed data on the improvements in employee performance and engagement.
  • Educate all levels of the organisation on the benefits of a wellbeing-focused approach, using both internal data and industry-wide studies to support your points.
  • Ensure transparent communication about the goals and expected benefits of these initiatives to all stakeholders.


By taking a strategic, integrated, and proactive approach to mental health in the workplace, companies can not only improve employee wellbeing but also enhance their overall business performance. The Wellbeing Informed Operating Model isn’t just a moral imperative; it’s a strategic one, essential for the future of resilient and successful organisations.

Please contact us at for a complimentary conversation about how Spark Strategy can help you navigate these new models for your workplace.

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